Managed to get my withdrawal as my old card is still associated with my bank account. They tried to tell me I was wrong even though the card was in front of me with different card numbers. It then didnt have my latest card details to withdraw too however they insisted their details were correct. Not sure how that works that they say I cant play free spins due to affordability but they are happy I use real money on their games? Also they don't allow you to change payment methods, and their customer support closed my account without my permission!! I then had to insist they re open my account so I can withdraw my money while I had £50 on there. But then encouraged me to play their games. They removed the daily free spins apparently because they did an affordability check, which I disagree with.
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